Refund Policy

Last updated: 10 November 2026

30-day refunds, no questions asked. If Pepperlang Pro isn't right for you, ask for a full refund within 30 days of your purchase.

1. Who processes refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, so refunds are issued by Paddle to your original payment method.

2. How to ask for a refund

Go to paddle.net, find your order with the email address you used at checkout, and request a refund; or
email support@pepperlang.com with that email address and we'll arrange it.

Refunds usually reach your account within 5 to 10 business days, depending on your bank.

3. What's covered

Monthly and yearly subscriptions: a full refund of your first payment, or of any renewal payment, if you ask within 30 days of that payment.
Lifetime: a full refund if you ask within 30 days of purchase.

When a refund is issued, Pro features are switched off for that purchase. The free version keeps working, and your words and progress stay in your browser.

4. Cancelling a subscription

You can cancel at any time from the link in your receipt email or at paddle.net. Cancelling stops future renewals; Pro stays active until the end of the period you've paid for. To get money back for the current period, ask for a refund as described above.

5. Your legal rights

This policy is in addition to your rights under consumer law where you live, including any legal right to withdraw from a purchase. It does not limit them.

6. Contact

[Your full legal name or registered company name], [Street, city, postal code, country]. Email: support@pepperlang.com.